Return Policy:

Returns & Exchange

– Items like Dried Flowers, Dried Leave or Natural Bouquet are not eligible for a return, refund or exchange unless arrived in damaged condition.

– Exchanges are available for Home Furnishing items either for size exchange or any other product exchange (in case of product exchange, the customer is eligible to shop for any alternative products from our page equal to the amount of the exchanged product). Return Can only take place within the next 7 days of receiving the order.

– For international orders, Currently, We don't have any return or exchange policy.

In the unlikely event that your merchandise arrives damaged, or there is an issue with the Product you should contact us at shop@vanchai.in for the details along with a picture within 48 hours of receiving your order.

Only after our team has acknowledged the receipt of your exchange request, you are requested to send back the product to the below-mentioned address. Please note the reverse shipping arrangements are to be done by you. While we are working on our reverse logistics.

To be eligible for an exchange, please make sure that goods must be in original condition with all tags and labels attached, unwashed and unworn – in pristine condition. Goods must have no trace of perfume, makeup, deodorant etc.

Exchange (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If you are approved, the exchange product will be arranged to be delivered to you as soon as possible.

Sale items (if applicable)

Only regular priced items may be exchanged, unfortunately, sale items cannot be exchanged.

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Refund

Items like Furnishing items, Dried Flowers, Dried Leave or Natural Bouquet are not eligible for a return, refund or exchange unless arrived in damaged condition.

In the unlikely event that your merchandise arrives damaged, you should contact us at shop@vanchai.in the details along with a picture within 48 hours of receiving your order.

Only after our team has acknowledged the receipt of your refund request, you are requested to send back the product to the below-mentioned address. Please note the reverse shipping arrangements are to be done by you and will be reimbursed on the presentation of receipt (only in case of refunds). While we are working on our reverse logistics, we are currently not in a position to offer the service.

Refunds are processed within 4-7 business days of receiving the returned item and will be credited to your mode of payment. In the case of COD orders, refunds will be provided to the customers’ bank account.

No Refunds for international orders.

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Important Note:

All the handloom and Handcrafted products have been made in the finest Traditional craft by our heritage artisans. Considering traditional crafts, most of the processes are manual. Irregularities which may occur are characteristic of the handcrafted process. Hence, do not count as a defect.